How Does Complete Inbox Work?
01
First Contact
ChatBot assistant handles questions from end users 24/7. It influences a customer relationship by responding to requests faster while meeting customer expectations.
02
Live Support
The end user can always request direct conversation with an agent through ChatBot or by sending an email. Messages from all platforms are processed in the same way.
03
Agent Dashboard
Agents have Complete Inbox graphical interface displayed in a web browser. There they can read and respond to user messages received through all platforms. Conversations can be organised in Rooms for more efficient workload management.
04
Conversation Resolve
All agent-customer conversations are saved and archived. After the problem is successfully resolved, the end user can continue communicating his other needs to the ChatBot.
05
System Management
Complete Inbox administrators can manage agent accounts and assign them to Rooms. They have complete control over user conversations as well.
You need only one functionality? No problem!
Complete Inbox platform is fully customizable to your and your customers needs. Find out more about are offer here.